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Customer support software for software companies
Customer support tools made for software companies. 52 products listed. Of these, 22 have a free plan, 1 sells for a one-off price.
- Agentic Trust
Software companies add a branded AI assistant inside their app to guide onboarding, answer support questions and finish tasks.
Since 2025
Subscription · Customer support · Software companies
- BetterDocs
WordPress plugin for building a help center knowledge base, using AI to draft docs and answer visitor questions.
Free plan · Customer support · Software companies
- ChatSpark
A light live chat widget and inbox for solo business owners who answer their own customers, with optional AI replies.
Since 2026
Free plan · Customer support · Freelancers
- CrawlChat
Answers users' questions from your product docs with source links, on your site, Discord and Slack.
Since 2025
Subscription · Customer support · Developers
- Deacon
An AI support chat that answers customers from your own docs and shows founders what users ask about.
Since 2026
Free plan · Customer support · Online sellers
- ElkDesk
A support email inbox for founders and small teams that summarises, tags and drafts replies from your own docs.
Since 2026
Subscription · Customer support · Freelancers
- Feedbask
An embeddable widget and shared inbox that gathers bug reports, feature ideas, surveys and support requests from your users.
Since 2025
Free plan · Forms and surveys
- Feedjolt
Gathers customer feedback from Slack, email and a widget into one ranked list with voting and a public roadmap for SaaS teams.
Since 2026
Subscription · Customer support · Software companies
- Fernand
Help desk for SaaS companies with a shared inbox, knowledge base, AI replies and an in-app support widget.
Since 2024
Free plan · Customer support · Software companies
- Fider
A public board where a product's users post ideas and vote, so the team can see which requests matter most.
Free plan · Customer support · Software companies
- Helply
Help desk with shared inbox, chat and knowledge base where AI agents answer and resolve tickets alongside staff.
Pay as you go · Customer support · Software companies
- LibreKB
A free knowledge base you run on your own server to publish help articles sorted into nested categories.
Free · Customer support
- Make This Better
A feedback widget that grabs screenshots, DOM and console logs from users so your coding agent can fix the issue.
Since 2026
Free plan · Customer support · Developers
- Quackback
Collect feature requests with votes, share a roadmap and changelog, and answer customers from one inbox, hosted or on your own server.
Free plan · Customer support · Software companies
- UserNote
A feature request board and public roadmap you embed with one script, where users vote without needing an account.
Free plan · Customer support · Developers
- Userscom
Live chat and ticketing for software businesses that lets agents refund or cancel Stripe and Paddle customers inside the ticket.
Since 2026
Free plan · Customer support · Software companies
- Bugtrotter
Send customers a link so they can record their screen without installing anything, and support sees the exact problem.
Since 2026
Subscription · Customer support · Software companies
- ClearFlask
Collect feature ideas from customers, rank them and share a public roadmap and update posts.
Pay as you go · Customer support · Software companies
- Cossistant
Open source support chat and inbox for apps built with React or Next.js, where an AI agent handles routine questions and staff step in.
Customer support · Developers
- CraftCX
Checks the conversations your AI support bot handles to spot wrong answers, policy slips and repeat customer problems.
Since 2025
Customer support
- Customerly
Customer support software whose AI agent answers and closes tickets using your help articles, billing and customer data.
Free trial · Customer support · Online sellers
- DocCharm
A help centre that spots product changes and drafts article updates for your support team to approve.
Since 2026
Free plan · Customer support · Software companies
- Echo Knowledge Base
A WordPress plugin for publishing help docs and FAQs, with an AI chatbot and search that answer customer questions.
Customer support
- Feedbase
Gives software teams a feedback board with voting and comments, plus a changelog to announce product updates.
Since 2024
Free · Customer support · Software companies
- Feeedbackr
Collects user feedback through one link in your app, then sorts it by sentiment and theme for indie developers.
Since 2024
Subscription · Forms and surveys · Developers
- Fonoster
Build and run AI voice agents that answer and place real phone calls, on their cloud or your own servers.
Customer support · Developers
- FramePin
Turns a screen recording into a guide people click through step by step, which you can embed on a site or share as a link.
Since 2026
Free plan · Customer support · Software companies
- Frigade
An assistant you embed in your web app that learns the interface and walks your users through tasks and questions.
Since 2025
Customer support · Software companies
- Help Scout
Customer support software with a shared email inbox, help docs and AI reply help for teams answering customers.
Free plan · Customer support
- Help Scout Desk
WordPress plugin that lets customers open and reply to Help Scout support tickets from their account on your site.
Customer support · Online sellers
- HelpCenter.io
Build a branded help center for your customers, with AI answers and a widget that suggests articles inside your app.
Since 2024
Subscription · Customer support · Online sellers
- Helpie KB
WordPress plugin for building a wiki, help centre or team knowledge base with frontend editing and access control.
Free trial · Customer support
- HeroThemes
WordPress plugins that add a help centre and a shared support inbox to your own site, with no per-agent fees.
Customer support
- Inline Help
Adds AI answers, tooltips and a help widget to your app, drawn from your help docs, to cut support tickets.
Since 2024
Free trial · Customer support · Software companies
- Insightswall
Lets users post ideas and bugs, vote on them, and follow your progress on a public roadmap.
Since 2026
Customer support · Software companies
- LogChimp
Open-source boards where customers post and vote on feature ideas, with a public roadmap; host it yourself or use cloud.
Free plan · Customer support · Software companies
- Marker
Tests AI voice agents before release and scores every live call against your own service standards.
Since 2026
Customer support
- Opencom
Open-source live chat, support tickets, product tours and AI replies that teams can host themselves or use as a hosted service.
Since 2026
Customer support · Software companies
- Reflet
Collects user ideas inside your app, lets people vote, plans them on a public board and posts changelog updates.
Free plan · Customer support · Software companies
- RightFeature
A public board where your users post and vote on feature ideas, so small software teams can pick what to build next.
Free plan · Customer support · Software companies
- RoastNest
Drop-in React widgets that collect bug reports with screenshots and recordings, ratings and referral links from app users.
Since 2025
Free plan · Customer support · Developers
- Support Genix
A WordPress helpdesk plugin with support tickets, a knowledge base, a chatbot and AI help drafting replies.
Free plan · Customer support
- SupportPal
Help desk you install on your own servers, with a shared ticket inbox, a self-service article area and multi-brand support.
Free trial · Customer support
- ThriveDesk
A helpdesk for ecommerce and SaaS teams combining email, live chat and a help center, with AI replying to common questions.
Free trial · Customer support · Online sellers
- Tori
An AI chat agent that learns from your help docs and site, answers customer questions and hands hard cases to your team.
Since 2026
Subscription · Customer support · Software companies
- Tracker
Support ticket software for B2B software and tech firms, with configurable workflows and dashboards, cloud or self hosted.
Customer support · Software companies
- Triagely
Gathers bug reports and feature requests from a widget, Gmail or API, merges duplicates and ranks them by urgency.
Since 2026
Subscription · Customer support · Software companies
- TrustedLogin
Lets WordPress product support teams get time-limited access to a customer site with one click, without sharing passwords.
Free plan · Customer support · Agencies
- Usertour
Lets software teams add guided tours, setup checklists, NPS surveys and banners inside their app, self-hosted or hosted.
Customer support · Software companies
- Vogent
Lets teams build, test and run AI voice agents that make and answer phone calls, including menu navigation and custom voices.
Since 2025
Customer support
- weDocs
WordPress plugin for writing and organising product docs, wikis and help centres, with search and an AI chatbot.
Free plan · Customer support
- WowTo
Turns screen recordings, slides and PDFs into step-by-step support and training videos with AI voices in many languages.
Since 2022
Customer support · Software companies
