No moat. Still in business.
Software directory for those who don’t want to rebuild, own the updates, the bugs, the support.
- OTOBO
Open source ticketing and service desk software for IT, customer service and HR teams that want to host it themselves.
Free · Customer support
- Pappice
A small self-hosted support desk with chat-style tickets, a customer portal and staff queues, running as one Go binary.
Since 2026
Free · Customer support
- Zammad
Ticketing helpdesk that gathers customer and IT support requests in one queue, hosted in Germany or on your servers.
Free trial · Customer support
- SupportCandy
Helpdesk plugin that runs support tickets inside WordPress, with an AI bot that answers from your own pages first.
Free plan · Customer support
- Majestic Support
Helpdesk plugin that runs support tickets, email piping and a knowledge base from a WordPress site.
Free plan · Customer support
- Awesome Support
Ticket-based customer support desk that runs inside WordPress, with agent assignment, email alerts and custom ticket fields.
Free plan · Customer support
- Userscom
Live chat and ticketing for software businesses that lets agents refund or cancel Stripe and Paddle customers inside the ticket.
Since 2026
Free plan · Customer support · Software companies
- Request Tracker
Ticket tracking for support and IT teams, run on your own server or in the maker's cloud, with optional AI replies.
Subscription · Customer support
- HappyToHelp
A free, open-source help desk with a website chat widget, shared inbox and help centre that you run yourself.
Free · Customer support
- Richpanel
Helpdesk for online stores that handles email, chat and social messages and lets customers manage orders and returns themselves.
Customer support · Online sellers
- Customerly
Customer support software whose AI agent answers and closes tickets using your help articles, billing and customer data.
Free trial · Customer support · Online sellers
- Fluent Support
Helpdesk plugin that adds customer support tickets to a WordPress site.
Free plan · Customer support