No moat. Still in business.
Software directory for those who don’t want to rebuild, own the updates, the bugs, the support.
- OTOBO
Open source ticketing and service desk software for IT, customer service and HR teams that want to host it themselves.
Free · Customer support
- Support Genix
A WordPress helpdesk plugin with support tickets, a knowledge base, a chatbot and AI help drafting replies.
Free plan · Customer support
- Pappice
A small self-hosted support desk with chat-style tickets, a customer portal and staff queues, running as one Go binary.
Since 2026
Free · Customer support
- opendesk
A shared support inbox with live chat, a help center and AI reply drafts, which teams can use in the cloud or run on their own servers.
Since 2026
Free plan · Customer support
- Deskpro
Help desk that gathers email, chat, voice and social messages into one ticket queue, in the cloud or on your own servers.
Customer support
- ITFlow
Keeps client IT records, tickets and invoices in one place, for managed IT service providers, self-hosted or hosted.
Free · Customer support
- Zammad
Ticketing helpdesk that gathers customer and IT support requests in one queue, hosted in Germany or on your servers.
Free trial · Customer support
- SupportPal
Help desk you install on your own servers, with a shared ticket inbox, a self-service article area and multi-brand support.
Free trial · Customer support
- Majestic Support
Helpdesk plugin that runs support tickets, email piping and a knowledge base from a WordPress site.
Free plan · Customer support
- FreeScout
Free self-hosted help desk and shared inbox that gathers customer emails, chats and messages into one place for support teams.
Free · Customer support
- Userscom
Live chat and ticketing for software businesses that lets agents refund or cancel Stripe and Paddle customers inside the ticket.
Since 2026
Free plan · Customer support · Software companies
- Request Tracker
Ticket tracking for support and IT teams, run on your own server or in the maker's cloud, with optional AI replies.
Subscription · Customer support
- JS Help Desk
Support ticket system that lives inside a WordPress site, with an AI assistant that replies using the site's own documentation.
Free plan · Customer support