Alternatives to OTOBO
OTOBO: Open source ticketing and service desk software for IT, customer service and HR teams that want to host it themselves. Here are 6 other products that do a similar job. Of these, 3 have a free plan.
- Request Tracker
Ticket tracking for support and IT teams, run on your own server or in the maker's cloud, with optional AI replies.
Subscription · Customer support
- Userscom
Live chat and ticketing for software businesses that lets agents refund or cancel Stripe and Paddle customers inside the ticket.
Since 2026
Free plan · Customer support · Software companies
- Deskpro
Help desk that gathers email, chat, voice and social messages into one ticket queue, in the cloud or on your own servers.
Customer support
- FreeScout
Free self-hosted help desk and shared inbox that gathers customer emails, chats and messages into one place for support teams.
Free · Customer support
- HappyToHelp
A free, open-source help desk with a website chat widget, shared inbox and help centre that you run yourself.
Since 2025
Free · Customer support
- Helply
Help desk with shared inbox, chat and knowledge base where AI agents answer and resolve tickets alongside staff.
Pay as you go · Customer support · Software companies